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FAQs

It’s exciting to find a product that works to restore your tired skin, but if you’re like us, you probably have some questions first! After trying countless remedies for extremely dry skin, why wouldn’t you want to make sure that you have answers? We understand - and we’re here to help.

Here are some of the Frequently Asked Questions that we receive from our customers. Do you have a question you would like answered? Email us at info@SuttonFamilySkinCare.com to get an answer to your question. We look forward to hearing from you!

Product Questions

Q. Why is it called a "Liquid Skin Salve"?

A. It is called a Liquid Skin Salve because of it's viscosity and application. Meaning that it is not a lotion, not a cream and not a wax but is more like a renewing salve in liquid form that is spray-able!

Q. What is the shelf life of your products?

A. The shelf life of our products is 12 months from opening your bottle.

Q. Are there different aromas in the For Hands and the For Feet Liquid Skin Salves?

A. Yes. We scented the Liquid Skin Salve for Hands with a fresh and clean, aquatic scent. For Liquid Skin Salve for Feet, we scented it with an herbal blend that is fresh and invigorating.

Q. Do I have to wear socks with the Liquid Skin Salve for Feet?

A. No, you don't have to, but we do recommend it for two reasons. One, to lock in the restorative properties of the product and two, to help prevent you from slipping once the product is applied. If you don't want to wear socks after application, we recommend waiting for the product to dry before you walk around. 

Q. Where can I learn more about the ingredients you use in your products?

A. At Sutton Family Skin Care, we believe that the transparency of our ingredients are just as important as the ingredients themselves. Plus, we focus on using the best skin care ingredients nature has to offer to deliver powerful results. To learn more about our ingredients and how they are used in our skin care products, check out the product page for each product.

Q. Is this product safe for children?

A. We recommend our products for anyone ages 3 and up.

Q. Is this product suitable for both men and women?

A. Absolutely!  People who use Sutton Family Skin Care products include nurses, gardeners, doctors, health professionals, parents, grandparents, carpenters, construction workers, landscapers, and athletes. If you’re tough on your hands and feet, we’re here to help.  

Q. Where else can I find your product besides your website?

A. We are working on selling our products across the country. Click HERE for our Store Locator page.

Q. How can I stock Sutton Family Skin Care products in my store?

A. Contact us to learn more about our wholesale product options. We look forward to hearing from you!

Q. I love your product and would like to give a testimonial, can I?

A. Yes! We would love to hear from you! Please email us your testimonial at info@SuttonFamilySkinCare.com

Shipping Questions

Q. Do you ship internationally?

A. At this time, we do not.

Q. How long does it take to ship?

A. We ship all orders within 4-6 business days. See our Shipping Policy for more info.

Q. My product arrived damaged or the order is incorrect. What do I do now?

A. We are sorry to hear that. We will make it right. Please see our Returns Policy page for more info.

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